Privacy Policy

I. Overview

Meddy, LLC ("Meddy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at getmeddy.com and our related telehealth services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Policy. If you disagree, please discontinue use of the Platform.

II. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, date of birth, billing address
• Health Information: Medical history, current medications, symptoms, health goals, weight, blood pressure
• Payment Information: Credit/debit card details processed securely through our payment processor
• Communications: Messages you send to our care team or support staff

Information Collected Automatically

• Usage Data: Pages visited, time on site, links clicked, browser type and version
• Device Information: IP address, device identifiers, operating system
• Cookies & Tracking: Session cookies, analytics cookies, advertising pixels

III. How We Use Your Information

We use the information we collect to:

• Facilitate your telehealth consultations with licensed providers
• Process payments and manage your subscription or program
• Coordinate prescription fulfillment with licensed pharmacy partners
• Send transactional communications (appointment confirmations, shipping updates)
• Provide customer support and care coaching
• Improve our Platform, services, and user experience
• Comply with legal obligations and protect against fraud
• Send marketing communications (you may opt out at any time)

IV. How We Share Information

We do not sell your personal health information. We may share your information with:

• Affiliated Healthcare Providers: Licensed clinicians who review your health profile and provide consultations
• Pharmacy Partners: To fulfill prescriptions ordered by your provider
• Service Providers: Technology, analytics, payment processing, and communications vendors who operate under strict data agreements
• Legal Authorities: When required by law, subpoena, or to protect the safety of users or the public

V. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to operate and improve the Platform. You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

We use third-party analytics services (such as Google Analytics) and advertising pixels to understand usage patterns and deliver relevant content. These third parties may collect information about your online activities across different websites.

VI. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.

VII. Data Retention

We retain your personal information for as long as necessary to provide Services and comply with legal obligations. Health records are retained in accordance with applicable federal and state requirements, typically a minimum of seven years.

VIII. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Opt out of the sale/sharing of personal information (where applicable)

To exercise these rights, contact us at privacy@getmeddy.com.

IX. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately.

X. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on the Platform or by email. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

XI. Contact Us

For privacy-related questions or to exercise your rights:
Privacy Officer, Meddy, LLC
100 Innovation Way, Suite 400, Wilmington, DE 19801
privacy@getmeddy.com